House of Elliot ships worldwide with a fast and insured courier service and has many happy customers all over the world. All our boots, shoes and accessories are hand finished in our studio especially for you and we will contact you once we receive your order to advise you of the estimated delivery date and to confirm your size.
In-stock orders: Stock levels are kept up to date on our website and if your product is in stock you can order directly online. We endeavour to prepare all orders which are in stock within 3 to 5 working days of receiving your order. However, during busy times this may be up to 10 to 12 working days so we strongly advise placing your order at least 14 working days before you need your footwear.
Out of stock orders: If your style & size is not in stock please contact us at sales@houseofelliotcollection.com and we will notify you and advise as to delivery times. As our products are all handmade there can be between 8 to 12 weeks depending on demand.
We always ship with a fast, tracked and insured shipping service. DHL is our shipper of choice unless there is a location they cannot service. In the very rare event we can’t ship to your destination we will contact you as soon as possible from receipt of your order. Please see our estimated delivery times from dispatch in the table below.
Once dispatched you will receive an e-mail from DHL with your tracking number and available alternative delivery options such as delivery to a DHL pick up point or delivery on an alternative day or to a neighbour (subject to availability in your area).
Please note we do not deliver to PO Boxes as orders are dispatched via courier and require a signature.
Delivery times from dispatch are listed below but please note these are an estimate and may vary. International deliveries rarely take longer than 5 working days.
Geographical Areas
Delivery Times from Dispatch
UK, Mainland Scotland, N Ireland
1 to 2 working days
Scottish Highlands & Islands, ROI, Isle of Man
2 to 3 working days
Europe & Channel Islands
2 to 4 working days
USA & Canada
2 to 5 working days depending on State
Australia & New Zealand
4 to 6 working days
Rest of the World
4 to 6 working days
Taxes & Duties: Taxes & duties are not covered by the delivery charge and may be applicable depending on your shipping destination and you shall be liable for paying all duties & taxes on the shipment. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for more information on what these charges may be. Simply Duty is a useful online tool to calculate whether any duty will be due, just select the ‘United Kingdom’ as the country you are importing from and your country as the country you are importing to. The first figure is the duty which will be due.
USA Orders: For orders to the USA under $800 NO duty or taxes are payable. The price you see at checkout with shipping is the price you pay.
EU Orders: Now that the UK is no longer in the EU, you will have to pay the import VAT at your country rate for the import of goods into your country. House of Elliot has no control over these charges. We are also unable to cover these custom charges upfront as they are raised when the parcel reaches its destination or shortly thereafter and must be paid by the customer. Please use the Simply Duty tool to calculate what these may be. Please note that the courier may apply a one-off admin charge as well.
